MANAGED WEB HOSTING - You handle your business we'll handle your hosting.

Managed Hosting

globeflash provides unparalelled service, reliablilty, and scalability to our clients. We monitor your website 24/7 every 3 minutes to make sure it is functioning properly. This is why we can offer a 99.9% uptime guarantee.

globeflash Hosting is housed in a secure data center offering extensive uptime and connectivity to the internet backbone via our own OC48 Sonet Ring. Our network is connected via Private Peering to both Global Crossing and UUNET Technologies. These two carriers combined carry roughly 55% of all Internet traffic on their backbones.

Having great connectivity is not everything, you also need to know how to direct the traffic correctly. That is where BGP4 comes into play making sure your traffic is sent down the quickest and shortest path. With over 230,000 routes your data will get to its destination!

Having great connectivity to the internet would not mean anything if you had a poor internal network. globeflash incorporates a fully duplex 1Gbit segmented internal network which ensures your traffic getting out to the internet with no internal bottlenecks.

Of course even with all these wonderful features you need to also incorporate some fail safe measures. All network systems are backed up by APC UPS's to ensure all of our customers, that in the event of a local power failure your data can still be sent out to its destination, and your web site can still be accessed.


SLA Service Level Agreement

The Web Site Availability Service Level Agreement (SLA) applies to you ("Customer") if you have ordered any of the following Unix hosting account services from globeflash (the "Services") and your account is current (i.e., not past due) with globeflash: Shared Web Hosting Plans (Bronze, Silver, Gold,

As used herein, the term "Web Site Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of customer's Web site is available for access by third parties via Hypertext Transfer Protocol (HTTP) and HTTPS, as measured by globeflash.

Service Level

Goal:
globeflash's goal is to achieve 100% Web Site and Server Availability for all customers. Our published service level agreement is 99.9%.

Remedy:
Subject to Sections 3 and 4 below, if the Web Site or Server Availability of customer's Web Site or Server is less than 100%, globeflash will issue a credit to customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly service charge for the affected Services:

Web Site or Server Availability Credit Percentage

99.9 to 100%	0%
98% to 99.8%	10%
95% to 97.9%	25%
90% to 94.9%	50%
89.9% or below	100%

Exceptions
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Web Site or Server Availability caused by or associated with: circumstances beyond globeflash's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, earthquake, hurricane or other acts of God, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA; failure of access circuits to the globeflash Network, unless such failure is caused solely by globeflash; scheduled maintenance and emergency maintenance and upgrades; DNS issues outside the direct control of globeflash; issues with FTP, POP, IMAP, or SMTP customer access; false SLA breaches reported as a result of outages or errors of any globeflash measurement system; customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of globeflash's Terms and Conditions and Acceptable Use Policy; e-mail or webmail delivery and transmission; DNS (Domain Name Server) Propagation.

globeflash is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. globeflash will guarantee only those areas considered under the control of globeflash: globeflash server links to the Internet, globeflash's routers, and globeflash's servers.

Credit Request and Payment Procedures
To receive a credit for a Shared hosting account, the customer must make a request therefore by sending an e-mail message to support@globeflash.com. The e-mail message MUST include the domain name of the customer's account in the "Subject" line. Each request in connection with this SLA must include the customer's account number (per globeflash's invoice) and the dates and times of the unavailability of customer's Web site and must be received by globeflash within ten (10) business days after the customer's Web Site was not available. If the unavailability is confirmed by globeflash, credits will be applied within two billing cycles after globeflash's receipt of the customer's credit request. Credits are not refundable and can be used only towards future billing charges.

Notwithstanding anything to the contrary herein, the total amount credited to customer in a particular month under this SLA shall not exceed the total hosting fee paid by customer for such month for the affected Services. Credits are exclusive of any applicable taxes charged to customer or collected by globeflash and are customer's sole and exclusive remedy with respect to any failure or deficiency in the Web Site or Server Availability of customer's Web Site or Server.

Note: Credits are not refundable and can be used only towards future billing charges.